Crisis Support
During regular business hours (8AM to 4:30PM, Monday through Friday), you are welcome to come to the Counseling Center to speak with one of our staff members.
We define an emergency as an acute clinical situation in which there is an imminent risk of serious psychological or physical harm to self or others unless there is some immediate intervention.
Please note that anxiety attacks (high stress, feeling overwhelmed, difficulty navigating emotions or distress) are not considered emergencies.
Emergency situations would include a recent experience (within the last two weeks) of any of the following:
- active thoughts of suicide where physical safety is a concern (e.g., plan, intent to act)
- thoughts of killing others with intent to act and/or fear of inability to control one’s actions toward others
- sexual assault or rape
- identity-based trauma, discrimination, or violence (e.g., race, gender, sexual orientation)
- domestic violence
- death of loved one
- natural disaster or serious accident
Please note that anxiety attacks (high stress, feeling overwhelmed, difficulty navigating emotions or distress) are not considered crisis. If you are experiencing high anxiety or distress but do not meet the above emergency criteria, we have other resources such as Let's Talk, Emergency Visit (go to the buttom of this webpage for more information), or BucsPress2.
Crisis Support Resources
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BucPress2 423-439-4841 (then Press Option 2; ETSU Students only)
Availability - 24/7 |
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National Suicide Prevention Lifeline Network (Also has options En Español and for Deaf and Hard of Hearing; http://www.suicidepreventionlifeline.org/) 988
Availability - 24/7 |
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The Crisis Text Line
Availability - 24/7 |
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Crisis Contact Center (615) 244-7444 (phone) (615) 502-4373 (text)
Availability - 24/7 |
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TN Statewide Crisis Phone Line (855)-CRISIS-1 [274-7471]
Availability - 24/ 7 |
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NAMI Teen and Young Adult Helpline *The NAMI Teen and Young Adult HelpLine is not a hot line, crisis line or suicide prevention line. The NAMI Teen and Young Adult HelpLine offers a direct connection with another young person who shares similar experiences and is prepared to offer information, resources, and support to help you move through difficult times to a better place.* 1-800-950-6264
Availability - Available Monday - Friday, 10 A.M. – 10 P.M. ET. |
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321-800-3323 (Videophone For ASL users)
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The Trevor Project (LGBTQ+ Crisis Support) 1-866-488-7386
Availability - 24/ 7 |
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1-888-843-4564
Availability - Monday - Friday 4PM - 12AM ET, Saturday - 12PM - 5PM ET. |
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Mandarin, Japanese, Cantonese, Fujanese, and Korean language offered. 1-877-990-8585
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Veterans Crisis Line 1-800-273-8255
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Interpersonal/Domestic Violence 1-800-799-7233 (SAFE)
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Sexual Assault Sexual Assault Center of East Tennessee 865-522-7273 National Sexual Assault Hotline (RAINN): 800-868-4673 (HOPE)
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BUCS Press 2 Helpline : 423-439-4841 then press 2
BucsPress2 is a 24-hour mental health help line for ETSU Students. It provides FREE, confidential crisis counseling over the phone. It is staffed 24/7/365 by counseling professionals under contract with The Counseling Center.
Is BucsPress2 right for you?
- You, or another student, needs to talk and feel supported.
- You are in emotional crisis and are unable to go to The Counseling Center.
- You are not having a life-threatening emergency.
More about BucsPress2
When calling this service, a counselor will take a few minutes to gather information
about you and your needs so that they can provide you with the best care.
This service is an extension of The Counseling Center and protects your right to privacy
and confidentiality.
BucsPress2 isn't a substitute for counseling and should be used as crisis support and planning.
Emergencies After-Hours and Weekends
On campus:
Call ETSU Public Safety at (423)439-4480
Call BucsPress2 at (423)439-4841 Press2
Off campus:
Call 911 or go to your nearest emergency room.
National Suicide Prevention Lifeline: 988
During a crisis, DO NOT contact the Counseling Center office by email or leave a phone message. We cannot guarantee that we will be able to respond quickly.