Voyager Support

Voyager

Support

This support page is where users can find links to resources and contact information to assist with troubleshooting issues and navigating Voyager. Voyager will be a major change for our campus. Learning something new will take time, for all of us. 

Access Voyager

I can't log in to Voyager

All employees should be able to access Voyager using Single Sign-On (SSO), which is a secure authentication method that uses ETSU login credentials. If you are unable to log in, please contact the ITS Help Desk for support.  

 

I can access voyager, but need additional help

Self-Service

Quick Reference Guides: These guides offer step-by-step guides completing tasks within Voyager. Check the Resources by Role or Function section of the training website to see if there is a guide available to assist you. 

In-System Help: Use Oracle Guided Learning (OGL), Voyager's built in tool, for step-by-step on-screen prompts (not available for all functions). To use this tool within Voyager, click on the OGL widget, begin typing a topic, then select the appropriate guide. You will then be guided through completing your task.

 

Request Help

You can also contact the ITS Help Desk for assistance. Users can submit a Help Desk ticket and reach out for live support. A Help Desk team member will be available or will follow up to assist you.

 

Request Additional access

To request additional access in Voyager,  please submit the Voyager Access Request form. One or more of the following forms of access can be requested: Campus Representative (regular budgeted positions only), Projects and Awards (e.g. Principal Investigators), Budget to Actuals, and Procurement Requester/Preparer.

All requests are subject to the collection of the required approvals before access will be granted. Note: Undergraduate Student Workers and Graduate Assistants are not eligible for any of these forms of access in Voyager.

 

Additional Resources

Resources by Role or Function

Overall Campus Support Plan

ETSU project team members developed a support and escalation structure. After a Help Desk ticket is submitted, this support plan will help team members quickly route complex or unresolved issues to the right experts. This should result in more timely resolutions and a better experience for everyone. 

Support Structure Escalation Overview. Tier 0 - Self-Service. Tier 1 - ITS Help Desk Support. Tier 2 - ETSU Human Resource and Finance Teams. Tier 3 - IIT Service and Support.