Announcements
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Annual Leave Balances Being Listed Incorrectly
Posted 1/5/2026. A software update error within the Oracle system has resulted in annual leave balances being listed incorrectly. Staff are working with our Voyager consultants to resolve the issue. Updates will be provided as necessary.
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Reminder: eJobs Unavailable Beginning January 1, 2026
Posted 12/18/2025. As we approach the end of the calendar year, the Office of Human Resources would like to remind everyone that as of January 1, 2026, eJobs will no longer be available.
Over the past few months, campus has successfully been utilizing Voyager for the recruitment and hiring process. However, for those that may need information still residing in eJobs, Human Resources will maintain Read-Only access to ETSU’s eJobs account. Please reach out to Human Resources at hr@etsu.edu for any associated questions or needs.
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Procurement Training Recording
Posted 12/16/2025. For those who were unable to attend a Voyager - Procurement training session in November, a recording is now available on the Recorded Sessions & Trainings page.
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Expense Training Recording
Posted 12/9/2025. For those who were unable to attend a Voyager - Expenses training session in November, a recording is now available on the Recorded Sessions & Trainings page.
a COLLABORATIVE APPROACH
We appreciate the significant efforts of the Voyager Task Force in helping the university gather concerns and prioritize needs. We have also carefully reviewed the stakeholder survey distributed by the Task Force. In response, representatives from Human Resources, Finance, ITS, Huron Managed Services, and the Voyager Task Force collaborated to consolidate feedback into a centralized list of issues that is now guiding our work.
Based on this collective effort, we can report that many concerns have been fully resolved, and the remaining items are actively being addressed and are on track.
Centralized List of Issues and Progress
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Resolved
- Graduate Assistant (GA) pay delays or incorrect charges
- Retroactive payroll corrections processed
- Payroll expense detail report prepared for release
- All tickets related to GA pay accuracy addressed
- Missing faculty stipends
- Retroactive adjustments completed
- All tickets related to missing faculty stipends addressed
- Post go-live payroll accuracy
- 2.3% pay increase implemented successfully
- Correct processing for employees with multiple job types
- Payments applied to incorrect individuals
- Retroactive corrections completed
- Ongoing payroll knowledge-transfer sessions held three times weekly
- Job posting and hiring delays
- Configuration issues corrected following knowledge-transfer sessions
- Improvements made to applicant uploads, prescreening questions, offer letters, and compliance visibility
- Incorrect employee name display
- Preferred name functionality implemented
- Public Safety leave accrual rates
Sick leave accrual adjusted to 8 hours per month
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Issues In Progress and On Track
- Direct deposit and check processing
- Check printing updates underway; resolution expected by year end
- Continued payroll knowledge-transfer sessions
- Unexplained payroll deductions and pay visibility
- Targeted training and communications in development
- Training materials alignment
- Recruiting and system training materials being aligned with the live system
- Hiring portal usability
- Twice-weekly support and knowledge-transfer sessions through January
- Additional training planned for hiring managers
- Timesheet submission timing
- System configured per ETSU policy; additional leadership communications may follow
- Time and Absence troubleshooting
- Developed new troubleshooting guides for functional teams
- Ongoing knowledge-sharing and additional training sessions scheduled
- Holiday time entry
- Options under review based on peer institutions
- Salary and wage encumbrances & labor cost visibility
- Implement a labor encumbrance dashboard with position-level budgeting to enhance transparency and provide clearer visibility into labor costs (scheduled for release January 5, 2026)
- Reporting clarity
- Documentation in progress to map Voyager (Oracle) reports to former Banner reports
- Post go-live financial reconciliation
- Sponsored project and Accounts Receivable (AR) reconciliations in progress
- Budget detail, chart of accounts, and fund mapping issues
- Active ServiceNow tickets in progress
- Workflow and approval chains
- Workflows are being tailored to department-specific needs
- Parallel approval paths being implemented where appropriate
- Establish governance process for ongoing management of approval changes
- Future training opportunities
- The Voyager Team will continue to offer training and support in 2026. Expect training
in the following areas:
- Labor Distribution
- Budget vs. Actuals
- Time & Absence
- Individual Compensation Processes
- Recruitment Processes
LISTENING, LEARNING, AND LEADING FORWARD
Many ETSU teams have dedicated extensive time and effort to bring Voyager to its current stage. While acknowledging needed improvements, the important milestones and team efforts since launch should not be overshadowed. Success with Voyager depends on collaboration from everyone across campus. When response times get long due to high volume of requests, users can email voyager@etsu.edu to request a status update.
EMPOWERING USERS, ENHANCING COMMUNICATION
In the coming weeks, the Voyager team will share regular updates on progress, challenges, and next steps, focusing on the areas that most affect campus operations and the overall user experience.
To support ongoing and additional training and education, training materials will be reviewed and updated, and additional real-time training and support opportunities will be announced.