Whitney Oliver
Whitney Oliver
Lecturer and BS in Health Administration Coordinator
Department of Health Services Management and Policy
423-439-4483 / oliverwd@etsu.edu
Lamb Hall 171
Box 70264, Johnson City, TN 37615
Schedule an Appointment
Lamb Hall 171
Box 70264, Johnson City, TN 37615
Schedule an Appointment
EDUCATION
Master of Business Administration, Milligan College, Johnson City, TN
Bachelor of Science in Interdisciplinary Studies, East Tennessee State University,
Johnson City, TN
Concentration: Education, Minor: Teacher Education
Silver Lean Certification, University of Iowa
Bronze Lean Certification, University of Iowa
Green Lean Certification, University of Iowa
SELECTED PRESENTATIONS
Jason Moses, Whitney Oliver, Jennifer Stuart. Fall Prevention Deserves Your Attention: How Johnson City Medical Center Reaches Root Cause. Presentation presented at: Tennessee Hospital Association, Tennessee Center for Patient Safety Regional Networking Meeting. 14 May 2019; Knoxville, TN.
Process Improvement & Lean Methodology Guest Lecturer, College of Public Health East Tennessee State University.
HONORS, GRANTS, AND AWARDS
Mountain States Health Alliance Quality Awards, Level V Project Quality Impact Award Recipient, “Improving Triage in a Rural Level I Trauma Center, Making the Critical Decision”, February 2014
Mountain States Health Alliance Quality Awards, Top 3 Storyboard Winner for “6200, 6300 Johnson City Medical Center Fall Prevention”, February 2015
Shining Star Award for Lead Specialist in Mountain States Health Alliance Recognition Team, Johnson City Medical Center, April 2015
Mountain States Health Alliance, Level III Project Quality Award Impact Recipient, “Fall Prevention Deserves Your Attention”, February 2016
The Difference Award, Length of Stay Value Stream, Johnson City Medical Center, July 2016
Mountain States Health Alliance, Level IV Project Quality Award Impact Recipient, “Say Man- You Have an Outpatient Infusion Center?” , February 2017
The Difference Award, Trauma Site Survey, Johnson City Medical Center, March 2017
Mountain States Health Alliance, Level IV Project Quality Award Impact Recipient, “Avoid the Muddle, Attend the Compass Board Huddle”, January 2018
2021 Honoree - Tri-Cities Business Journal’s 40 under Forty
2022 Faculty Inductee - ETSU's Alpha Pi chapter of Delta Omega, the honorary society in public health
2022 College of Public Health Foundation Teaching Award Winner
2023 Outstanding Academic Organization Advisor, Health Administration Student Association
COURSES TAUGHT
- HSMP 3200 – Health Services Administration
- HSMP 3220 - Health Services Planning
- HSMP 3700 - Professional Development and Experiences in Healthcare
- HSMP 3600 – Quality and Utilization Assurance
- HSMP 4200 – Health Informatics
- HSMP 4850 – Field Experience- Health Services Admin
OTHER PROFESSIONAL EXPERIENCE
- Continuous Improvement Specialist III, Southwest Market, Operational Excellence, Johnson City Medical Center, Ballad Health
- Adjunct Faculty, College of Public Health, Health Services Management and Policy, East Tennessee State University
- Trained TNCPE Board of Examiner
- TNAchieves Mentor
- Board President/Chair, Cherished Mom