Providing accessible content to everyone at ETSU is an ethical imperative, a university policy requirement, and a federal law.
ETSU's digital content should adhere to the electronic and information technology accessibility requirements under the federal civil rights laws including Section 504 and Section 508 of the Rehabilitation Act of 1973 (Section 508), the Americans with Disabilities Act, and 45 C.F.R. pt. 92 (or any subsequent standard adopted by an oversight administrative body, including the Federal Accessibility Board).
ETSU’s content standards shall follow the most current W3C’s Web Content Accessibility Guidelines (WCAG) level AA or higher with a goal to transition to WCAG 3 level silver. Learn more about W3C’s guidelines and Section 508 standards.
Digital content refers to:
- Web pages
- PDF documents
- Presentations (such as PowerPoint)
- Videos
- Text documents (such as Microsoft Word)
- Social media content
Training Resources
The Office of University Marketing and Communications, the Center for Teaching Excellence, Academic Technology Services, and Disability Services all offer resources to help students, faculty, and staff create accessible digital content.
Public-Facing Content
Public-facing content is anything on your website that a member of the public can see, read, hear, or interact with — without needing a login or special access. This includes things like your webpages, PDFs, images, videos, audio files, and more. It's the opposite of internal tools, employee portals, or anything behind a password.
For questions regarding the public-facing content on your website, please submit a Web Support Request Form, which will be directed to the University Marketing and Communications (UMC) web team.

Course Materials
Course materials are any documents, media, or HTML content included in your course through a learning management system or third-party software provider. These materials are directly presented to students in digital format as part of an online or on-ground course. Materials presented in person are NOT subject to digital accessibility requirements.
Digital course materials include but are not limited to Microsoft 365 files, PDF files, video/audio files, text, images, assignments, and assessments.
For questions regarding accessible course materials, please reach out to ATS at ats@etsu.edu.
Upcoming Accessibility TrainingsAll Events
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This workshop is open to anyone who serves as a departmental website editor on the etsu.edu website....
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UMC Workshop: Fixing Accessibility Problems in PDFs for Beginners
Tue, Mar 17, 2026 — 2:00PM - 3:00PM
ZOOMThis beginner-level workshop is open to anyone who is utilizing public-facing PDFs and posting them...
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This workshop will cover the rationale for accessibility, laws and policies, and best practices...
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UMC Open Office Hours: Accessibility Remediation for Public-Facing Content
Thu, Mar 19, 2026 — 10:00AM - 11:00AM
ZOOMThe Office of University Marketing and Communications will offer open office hours where staff can...
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UMC Open Office Hours: Accessibility Remediation for Public-Facing Content
Mon, Mar 23, 2026 — 2:00PM - 3:00PM
ZOOMThe Office of University Marketing and Communications will offer open office hours where staff can...
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